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Customer Testimonials & Feedbacks:
Not happy
I am not happy with your service. On April 17. I was miss-leaded by your information to assume that the regular delivery time was 5 days, and I gave 20% extra $ to have my frame in 2 days. When I tracked the package, the expected delivery day was April 29. I missed my deadlines because of that. I expect to get my 33$ for \'speedy delivery\' back. You may be loosing big orders from me. This was a test order. Also, the marked weight on the parcel was 2x more than reality (hence the larger amount for delivery then promised by your Web-page?) Very negative experience. KEENART NOTE: please note rush order process is different than shipping method, you asked for free Ground shipping only, we are sorry you missed your deadline.

Jarmila K., Montreal
I ordered two frames, they arrived quickly and very well packaged, they were both exactly the correct size. rnOne was exactly as shown on the website, sadly the other was nothing like the website photo at all - instead of a soft white rustic, it arrived as dark grey underneath, covered in a thin layer of white, giving it an almost stripey appearance. I at first thought (as did the supplier) that it was a mistake and a different frame has been made up. the supplier was very pleasant to deal with but due to a misunderstanding I was required to pay the $15 postage to return the frame to them, which they worked on to give it a more white appearance and returned to me. So instead of $126, the frame ended up costing me $141 and although it is better, it is still not like the one shown on the website. After sending an email photo of the work they had done on the frame, the company did not follow up with me after delivery. I would not order custom picture frames online again.

Sally D., Maple Ridge		 I could not imagine any better service...
I could not imagine any better service than I have received. My request for quote was acted on, my order received and acknowledged and payment received all on a Sunday afternoon. Shipment was free and the materials arrived extremely well packed. Product was excellent quality and order completed as requested. I would highly recommend Vancouver On Canvas for framing materials. Thank you for excellent service.

Ken Norton, Cobble Hill, BC		 No instructions
I am so happy with the 3 picture frames I ordered. I was a little leery because I measured myself and ordered online so I wasn’t sure if everything would work out OK but it was excellent! The only thing that I found was it did not include instructions on how to use all the mounting brackets that it came with and how to properly attach it to the picture frame.

Heidi,